Privacy Policy

1. Person Responsible for the Protection of Personal Information

C.M Montréal inc. (hereinafter “C.M Montréal,” “we,” “us”) is committed to protecting the personal information it collects, in accordance with Quebec's Act Respecting the Protection of Personal Information in the Private Sector (“Law 25”).

2. Personal Information Collected

We may collect the following information:

• First and last name
• Company name
• Email address
• Phone number
• Mailing address
• Information about your vehicle fleet
• Service and repair history
• Billing and payment information
• Browsing data on our website (cookies)

3. Purposes of Collection

Your personal information is collected for the following purposes:

• Providing and managing our maintenance and repair services
• Managing your customer account and your fleet
• Communicating with you about our services
• Processing your quote and contact requests
• Scheduling preventive maintenance
• Issuing invoices and processing payments
• Improving our services and our website
• Complying with our legal obligations

4. Consent

In accordance with Law 25, we obtain your explicit consent before collecting, using or disclosing your personal information, except in cases provided for by law. You may withdraw your consent at any time by contacting us.

5. Cookies and Tracking Technologies

Our website uses cookies divided into three categories:

You can manage your cookie preferences at any time via the “Cookie settings” link available at the bottom of each page.

6. Retention Period

We retain your personal information only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Data of inactive customers is retained for a maximum of 7 years after the last interaction, in accordance with Quebec's tax and legal obligations.

7. Sharing and Disclosure of Information

Your personal information is never sold to third parties. It may be shared with:

• Our parts suppliers (only the information necessary to place an order)
• Our technology service providers (hosting, software)
• Competent authorities when required by law
• Insurance companies in connection with claims authorized by the customer

8. Security of Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, loss, alteration or disclosure, including encryption of sensitive data and strict access controls.

9. Your Rights

In accordance with Law 25, you have the following rights:

• Right of access: Obtain a copy of your personal information
• Right of rectification: Have inaccurate information corrected
• Right of erasure: Request the deletion of your data (subject to legal obligations)
• Right to portability: Receive your data in a structured, commonly used format
• Right to withdraw consent: Withdraw your consent at any time
• Right to file a complaint: File a complaint with the Commission d'accès à l'information du Québec

To exercise your rights, contact our person responsible for the protection of personal information using the contact details listed in Section 1. We will respond to your request within 30 days.

10. Confidentiality Incident

In the event of a confidentiality incident presenting a risk of serious harm, we are committed to notifying the affected individuals and the Commission d'accès à l'information du Québec in accordance with the requirements of Law 25.

11. Changes to This Policy

We reserve the right to modify this privacy policy at any time. Any changes will be posted on this page along with the updated date. We encourage you to review this page regularly.

12. Contact

For any questions regarding this policy or the protection of your personal information, please contact us: